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Start Adding Video to Your Operational Procedures Today.

Every week knowledge centric companies are choosing KnowledgeKeeper. Sign up in just 60 seconds.

Core

$799/month

Start Small

  • 25 Subject Matter Experts
  • 100 Private Viewers
  • 150 Videos & KnowledgePoints
  • Searchable, Corporate Video
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Team

Only $1299/month

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  • 50 Subject Matter Experts

    What are Subject Matter Experts?

    Subject Matter Experts are the persons who make video procedures and capture on the job events that are important to them.

    Note:A person is either an SME or a Private Viewer but can not be both.
  • 200 Private Viewers

    What are Private Viewers?

    Persons like managers and new on-boarding employees who only watch the video procedures.
  • 250 Videos & KnowledgePoints

    What is included with higher plans?

    The higher your plan, the more persons, videos and transciptons that are included. If you ever run out you can upgrade your plan.
  • Searchable, Corporate Video

    Can I cancel?

    On monthly plans you can cancel at any time. On annual plans you can cancel with 60 days notice before the annual anniversary date.
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Enterprise

$2499/month

Scale

  • 100 Subject Matter Experts
  • 400 Private Viewers
  • 500 Videos & Knowledge Points
  • Searchable, Corporate Video
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We also offer association membership plans. (NCPA Members and Other Select Agencies). If your company is a member agency or utility of one of these associations or if you are an association that would like to offer group pricing to your members, please call our association plan coordinator Terry Morford at (415) 659-1841 for more information.

KnowledgeKeeper is trusted by the country’s most respected
power, water and energy companies.

KnowledgeKeeper connects people and knowledge
in a way that works the way the human brain works.  

Justin Cremer, Segment Quality Systems Manager at Schlumberger

Are KnowledgeCAM's included?

No. KnowledgeCAM's are sold separately (online or P.O) and are not included with the KnowledgeKeeper subscription. If you are using a purchase order you can bundle the cost of the KnowledgeCAMs in the PO. The knowledgeCAMs can also be purchased online at the OpCon website. You can also create and upload video from your own video camera, iPhone, Android or other Smart Phone.

Do I have to sign a long term contract?

No. You may use a pay as you go subscription that is billed monthly to your credit card. If you do choose to sign a long term contract OpCon reward your commitment with a discount of 5% (1yr) or 7% (2yr).

What happens if we cancel?

You own all of the content that your team has uploaded into KnowledgeKeeper. Your original video masters and transcripts will all be made available for you to download or can be FTP'd over to your company's server.

What types of payment do you accept?

Currently we accept Visa & Mastercard. We do not accept PayPal or American Express. We also accept P.O's, will invoice your company for payment by check and we do take orders over the phone.

What is the difference between an SME and a Private Viewer?

Subject Matter Experts (SME's) are the persons in your team that make and watch videos of operational observations, memories and procedures that are important to them. Viewers are persons who don't make videos but from time to time login and watch videos. For example managers and new employees typically do not capture expert knowledge. Over the last eight years OpCon has learned that a 3:1 to 6:1 ratio of Viewers to SME's is required for sucessful use of video as a collaboration tool in the corporate enviroment.

What if I run out of videos in my plan?

For each three months that you subscribe you get one bonus video per SME. So the longer your SME's use the service the more videos (on the job memories) they can capture with their KnowledgeCAMs (pens). You can also purchase addtional videos.

What is a KnowledgePoint?

KnowledgePoints are Key Documents (procedures, check-lists, manuals), FAQs, Lessons Learned and other documents that support what is in the SME's video.

What if I run out of KnowledgePoints in my plan?

For each three months that you subscribe you get five bonus KnowledgePoints per SME.

Your data is secure

Your data is safe and secure

KnowledgeKeeper is run in mirrored data centers, located in two different regions of the country that are are protected by 24-hour surveillance. Our software and infrastructure is updated regularly with the latest security patches. When you connect to KnowledgeKeeper we use SSL encryption to keep your data safe.

What is the difference between a KnowledgeKeeper video and other online videos?

KnowledgeKeeper videos have three features not commonly found in other hosted systems:

  • Every word in every HD video is searchable.
  • Every KnowledgeKeeper HD video is tracked from SME creation through supervisor approval and into release.
  • The original HD video master clips that were originally uploaded by the SME are saved for later editing by the SME.
And...A live person works with content in every account assisting the SME's with the capture and orgainzation of their memories and procedures.

What web browsers work with KnowledgeKeeper?

Internet Explorer 7 or 8, Firefox 3 and higher, Safari 4, and Chrome 4.

Can I use KnowledgeKeeper on my iPad?

Yes. KnowledgeKeeper runs on your iPad, iPhone as well as Smart Phones and tablets that that use the Andoid mobile operating system.

Can I use KnowledgeKeeper on my company's new ruggedized tablets for field operators?

Yes KnowledgeKeeper will run on the latest ruggedized pen stylus and touch tablets that use Windows 7 and Internet Explorer 8.

What if my network connection is too slow to play the HD video made by the KnowledgeCAMs?

Every KnowledgeKeeper video is not only tracked and transcibed but it is also rendered into five different sizes for playback on desktop and mobile devices at different network speeds. KnowledgeKeeper senses your connection speed and chooses the appropriate size video to stream to your device. If you are in the office with a 1.5Mbs connection or higher you will receive the full, stunning 1080p HD video that you made with your KnowledgeCAM. If you are in the field with a 3G network connection on your smart phone you will probably receive a stream for the smaller 320x240 standard quality video.

What are your terms of service and do you have a service level agreement (SLA)?

Here are our Terms of Service and we garauntee three nines of uptime and availability: 99.9% Service Level Agreement.

Any questions before you sign up?

If you have questions about KnowledgeKeeper or the sign up process just give us a call at:
1-800-Try-OpCon (879-6726) or send us an e-mail to mail@opcontech.com