Capture, Upload & Play
- 1 Subject Matter Expert
- 0 Private Viewers
- 10 HD Video Procedures
Network Your KnowledgeKeeper's
- 25 Subject Matter Experts
- 100 Private Viewers
- 150 HD Video Procedures
- Video Procedure Transcription & Search
Call for Pricing
Scale Across the Company
- Customized Usage Package
- Volume Purchasing Program
- Call for Pricing
We also offer association membership plans. to select associations who have negotiated reduced pricing for their members.
KnowledgeKeeper is trusted by the country's most respected
power, water and energy companies.
KnowledgeKeeper connects people and knowledge
in a way that works the way the human brain works.
Justin Cremer, Segment Quality Systems Manager at Schlumberger
Are smart phones or pocket HD video cameras included as part of the plan?
No. You need to supply your own pocket video camera, iPhone, Android or other smart phone. If you are using a purchase order and you need to bundle the cost of purchasing additional video cameras or smart phones into the PO then please contact us and our sales team will provide assistance to include these addtional items.
Do I have to sign a long term contract?
No. You may use a pay as you go subscription that is billed monthly to your credit card. If you do choose to sign a long term contract OpCon reward your commitment with a discount of 5% (1yr) or 7% (2yr).
What happens if we cancel?
You own all of the content that your team has uploaded into KnowledgeKeeper. Your original video masters and transcripts will all be made available for you to download or can be FTP'd over to your company's server.
What types of payment do you accept?
Currently we accept Visa & Mastercard. We do not accept PayPal or American Express. We also accept P.O's, will invoice your company for payment by check and we do take orders over the phone.
What is the difference between an SME and a Private Viewer?
Subject Matter Experts (SME's) are the persons in your team that make and watch videos of operational observations, memories and procedures that are important to them. Viewers are persons who don't make videos but from time to time login and watch videos. For example managers and new employees typically do not capture expert knowledge. Over the last eight years OpCon has learned that a 3:1 to 6:1 ratio of Viewers to SME's is required for sucessful use of video as a collaboration tool in the corporate enviroment.
What if I run out of videos in my plan?
For each three months that you subscribe you get one bonus video per SME. So the longer your SME's use the service the more videos (on the job memories) they can capture with their KnowledgeCAMs (pens). You can also purchase addtional videos.
What is a KnowledgePoint?
KnowledgePoints are Key Documents that include written procedures, check-lists, manuals, FAQs, Lessons Learned and other documents that script or support what is in the SME's video.
What if I run out of KnowledgePoints in my plan?
For each three months that you subscribe you get five bonus KnowledgePoints per SME.
Your data is safe and secure
KnowledgeKeeper is run in mirrored data centers, located in two different regions of the country that are are protected by 24-hour surveillance. Our software and infrastructure is updated regularly with the latest security patches. When you connect to KnowledgeKeeper we use SSL encryption to keep your data safe.
What is the difference between a KnowledgeKeeper video and other online videos?
KnowledgeKeeper videos have three features not commonly found in other hosted systems:
- Every word in every HD video is searchable.
- Every KnowledgeKeeper HD video is tracked from SME creation through supervisor approval and into release.
- The original HD video master clips that were originally uploaded by the SME are saved for later editing by the SME.
What web browsers work with KnowledgeKeeper?
Internet Explorer 7 or 8, Firefox 3 and higher, Safari 4, and Chrome 4.
Can I use KnowledgeKeeper on my iPad?
Yes. KnowledgeKeeper runs on your iPad, iPhone as well as Smart Phones and tablets that that use the Andoid mobile operating system.
Can I use KnowledgeKeeper on my company's new ruggedized tablets for field operators?
Yes KnowledgeKeeper will run on the latest ruggedized pen stylus and touch tablets that use Windows 7 and Internet Explorer 8.
What if my network connection is too slow to play the HD video made by the KnowledgeCAMs?
Every KnowledgeKeeper video is not only tracked and transcibed but it is also rendered into five different sizes for playback on desktop and mobile devices at different network speeds. KnowledgeKeeper senses your connection speed and chooses the appropriate size video to stream to your device. If you are in the office with a 1.5Mbs connection or higher you will receive the full, stunning 1080p HD video that you made with your KnowledgeCAM. If you are in the field with a 3G network connection on your smart phone you will probably receive a stream for the smaller 320x240 standard quality video.
What are your terms of service and do you have a service level agreement (SLA)?
Any questions before you sign up?
If you have questions about KnowledgeKeeper or the sign up process just give us a call at:
1-800-Try-OpCon (879-6726) or send us an e-mail to firstname.lastname@example.org