Solutions: Energy Services Operations
Using KnowledgeKeeper to Improve Human Performance
Field Service Operations
User Generated Video from Field Service Staff Enables:
- Detailed Communication Between SME's and Managers
- Feedback to Maintain Competance
- Rich Collaboration without Having to Write
Sea Operations
What if you could share your field knowledge from the shop to field, from the rig back to the shop and from one rig to another rig.
Now you can. Using small KnowledgeCAMs, operators, mechanics, electricians and technicians can quickly capture and video document their current practices that they use on every rig location. The KnowledgeCAM is then plugged into a USB port of a the nearest internet based computer and the video feedback is uploaded into the company KnowledgeKeeper® for secure communication and collaboration across all SME's and rig locations.
Get It Right the First Time...
Get It Right Every Time
Minimal downtime of offshore assets with high cost run rates requires a clearly written set of procedures.
These controlling documents are the key to performance excellence in every operation. However, the complexity and expense of today's offshore operations now requires even more than the written word to get the human performance right. Adding a video to illustrate technique improves the odds that the procedure will be interpreted correctly. Multiple videos, from multiple persons at multiple locations helps the person who is familiar with the procedure but not the asset location to get it right the first time and get it right every time.
Movable Assets, Portable Ops Knowledge
Managing operations of fixed assets in remote locations is hard enough. Movable assets like a fleet of marine vessels creates another level of unique challenges to maintain high levels of performance excellence. Video knowledge transfer of vessel operations to and from the vessel helps to standardize best practices in the fleet.
Land Operations
Like sea operations land operations require continuous improvements in operational excellence. Use of the best techniques helps to maintain a vigilant safety record.
Capturing field operations technique on video helps to improve your technique by answering questions like: Did I execute the procedure accurately? Was I effective? Was I distracted when I did that procedure? Are there the gaps in the procedure? How can the procedure be improved? Just like athletes, field operators can greatly improve their game by developing a personal library of video procedures they have executed at different locations.
Network Yourself
Share Your Experience Virtually
Across Remote Locations
A written procedure is good but shared experience of persons executing the live procedure improves cognitive skills that are difficult to stimulate in the classroom. KnowledgeKeeper lets you network your experience by securely making your user generated videos available to others on your team. They can learn from watching you highlight good technique. They can avoid re-learning and lost time by watching your 15 minute summary video of a day's worth of troubleshooting as you highlight the problem, steps to identify and the 5 minute solution to something that to hours to figure out.
One Correct Procedure, Many Techniques
The end result of a written procedure should be "dimensionally" the same every time. However, there are many techniques that can be used to execute a procedure. Communicating techniques by enabling staff to create their own user generated video helps groups of people geographically spread across remote rig locations to collaborate and rapidly transfer the best and safest techniques across the the entire operating area.
Schedule a Live Web Conference Demo
Keep What Is Important to You
You don't always know what you know. Actually, you don't realize how important it is until you have forgotten it days, weeks or months later. Self video helps you to realize the value of what you know and keep what you know.
KnowledgeKeeper maintains your profile with all of your videos for easy retrieval. Capture what you need to remember so that when you return to the work site months later you can refresh and pick up where you left off. Its easy to shoot and keep the video. And there is nothing to write down!
Need help getting started?
No problem. Every Registered KnowledgeKeeper Person Can Access Live Online Training.
OpCon's Virtual Content Managers will
Get You Started and Help You:
- Build your knowledge transfer skills.
- Learn how to video your most important moments at work.
- Build your own libary for total recall anytime you need to refresh or transfer.
- Always be able to search through everything you know.